The support that you'll get from your cloud hosting company is very important, regardless if you have pre-sales questions and you aren't a customer yet, or you have some technical problem with a current account. Prompt and correct info regarding a question or a problem will save you a lot of time and efforts, not mentioning that this can often be an indicator that you are ordering from a genuine website hosting supplier and not from some reseller. If you buy a hosting account via a company that doesn't own its servers and it can't access them immediately, it is almost certain that you'll wait for a day or two in order to get a response to any query, therefore your web sites may stay offline for quite a while. Alternatively, a company which provides different means of communication and has a tech support team available any time will assist you to right away and help you minimize or totally avoid any kind of downtime and prospective losses.

24/7 Customer Support in Cloud Hosting

We acknowledge the importance of receiving assistance promptly, so our cloud hosting services feature 24/7 tech support as well as various ways of contact. In case you do not have an account yet, you can give us a call or use our live chat and speak with a live agent, to inquire about our services or check if our servers meet the system requirements for your web sites. As a result, you will not end up obtaining a service which you cannot use. In case you already have your website hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel when the issue is strictly technical or it requires additional investigation. Unlike the vast majority of suppliers that you can find today, we reply to all of the tickets within 1 hour, so you will not need to wait for a whole day. Our support services are available day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated hosting plans that we offer come with 24/7 customer and technical support, which means that whatever the problem you experience, you will be able to get in touch with us and we'll give you a hand without delay. The guaranteed reply time for any e-mail message or ticket that you open via your Hepsia website hosting Control Panel is only 1 hour; the actual response time rarely exceeds twenty minutes. Furthermore, we provide phone support with a couple of local numbers internationally as well as a live chat, so that you're able to contact us and get more information about our services even if you don't have an account yet. We can assist you with nearly any question or an issue you have - payment methods, package specs, email configuration, web hosting account settings, and so on. If you use our services, you will not ever experience a scenario where you need to wait for a few days to get a problem solved like you'll need to do with many other suppliers.

24/7 Customer Support in VPS Servers

When you use our VPS servers, you will not need to wait for more than 1 hour to receive support for any type of problem that you may have regarding the server or the software that comes pre-installed with it. We warrant this short answer time for all tickets which you open from your billing Control Panel or emails that you send to our technical support crew. In addition, we have local telephone numbers in a couple of countries around the globe plus a live chat service where we will help you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 through the numerous methods of communication, so regardless what your question or issue is, there is always somebody to help you without delay. In case you need help with third-party software, which you cannot install or which gives you troubles, you'll be able to reap the benefits of the Managed Services upgrade package that we supply with all VPS plans.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to have well-timed support in general, let alone if you run an entire server, so every single dedicated server that we offer features 24/7 support with 1-hour reply time warranty whatever the problem. This service is cost-free for any type of difficulties with the server or the software that was installed from our admins through the setup, therefore you can get in touch with us as many times as you'd like, even during holidays. You could either open a trouble ticket from your billing section or you can send an e-mail, and the actual response time for both rarely exceeds 30 minutes as we have administrators available twenty-four hours a day. In case you want general information about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers we have on as many as 3 different continents or you may take advantage of our live chat service and consult with an agent online. For third-party software support, we provide a Managed Services upgrade, that you'll be able to add to your server package through the billing Control Panel.