Integrated Ticketing System in Cloud Hosting
The ticketing system that we are using for our cloud hosting plans is not separate from the web hosting account. It’s an essential part of our all-encompassing Hepsia Control Panel and you will be able to visit it at any time with only a few clicks of the mouse, without ever logging out of your web hosting account. The ticketing system comes with a quick-search field, which will help you trace practically any trouble ticket that you have opened in the past, if required. Furthermore, you can see knowledge base articles that are relevant to different problem categories, which you can choose, so you can learn how to deal with a particular problem even before you actually open a ticket. The response time is maximum 1 hour, which implies that you can obtain swift assistance at any particular time and if our client service staff suggests that you do something inside your account, you can do it instantaneously without having to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
If you have opened a semi-dedicated server account with us and you’d like to contact our tech support team, you’ll be able to send a trouble ticket straight from your Hepsia hosting Control Panel instead of going through a totally different help desk support platform as you’ll need to do with the vast majority of web hosting companies on the marketplace. Our integrated trouble ticket system will enable you to submit a new ticket without any hassle and to go through older tickets using an intelligent search box. You will also be able to check the relevant knowledge base articles that our system will present you with depending on the problem category that you choose for your new ticket. You can do all these operations without leaving your Control Panel at any time, which suggests that if you run into any complication or have an inquiry, you can get in touch with our technicians and solve the problem in question in less than 1 hour via one platform.