A ticketing system is the most common means of correspondence that web hosting companies offer to their customers. It’s usually part of the billing account and is the most effective way to fix a problem that takes some time to examine or that needs to be forwarded to an admin. In this way, all responses given by either side will be kept in one and the same place in case someone else wants to work on the given issue and the info already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, which goes to say that you’ll need to sign in and out of no less than 2 accounts in order to execute a particular task or to touch base with the hosting company’s client care team. In case you would like to administer a couple of domain names and each one of them is hosted in its own account, you’ll have to use an even larger number of accounts simultaneously. Furthermore, it can take significant time for the provider to answer your ticket.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we are using for our cloud hosting plans is not separate from the web hosting account. It’s an essential part of our all-encompassing Hepsia Control Panel and you will be able to visit it at any time with only a few clicks of the mouse, without ever logging out of your web hosting account. The ticketing system comes with a quick-search field, which will help you trace practically any trouble ticket that you have opened in the past, if required. Furthermore, you can see knowledge base articles that are relevant to different problem categories, which you can choose, so you can learn how to deal with a particular problem even before you actually open a ticket. The response time is maximum 1 hour, which implies that you can obtain swift assistance at any particular time and if our client service staff suggests that you do something inside your account, you can do it instantaneously without having to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

If you have opened a semi-dedicated server account with us and you’d like to contact our tech support team, you’ll be able to send a trouble ticket straight from your Hepsia hosting Control Panel instead of going through a totally different help desk support platform as you’ll need to do with the vast majority of web hosting companies on the marketplace. Our integrated trouble ticket system will enable you to submit a new ticket without any hassle and to go through older tickets using an intelligent search box. You will also be able to check the relevant knowledge base articles that our system will present you with depending on the problem category that you choose for your new ticket. You can do all these operations without leaving your Control Panel at any time, which suggests that if you run into any complication or have an inquiry, you can get in touch with our technicians and solve the problem in question in less than 1 hour via one platform.