If your hosting company supplies live chat support, you'll be able to talk to a representative live and learn useful info or get a problem resolved in a timely manner. The basic advantage of using chat instead of calling to talk with a live person is that you'll need just a computer with access to the web, therefore you won't pay any rates if you're in another country or state. Furthermore, it is easier to copy and paste info like domain names, usernames or error messages i.e. details that are sometimes hard to give to the other side over the phone. The real-time chat is also a considerably quicker option to contact the web hosting service provider's support crew compared to using a ticketing system. What's more, if some problem needs more time to be resolved, you'll be able to do something different while you wait for assistance on the live chat, so that you won't lose time - something that is impossible when you are on the phone.

Live Chat Support in Cloud Hosting

As part of the support services that we provide for all our cloud hosting plans, you'll find live chat support which is online 24x7, even on holidays. You are able to get in touch with us regardless if you already own an account or not, because we will help you with pretty much anything, ranging from supplying you with common information about our solutions in case you aren't our client yet and you are thinking about ordering one of the packages, to helping you with installing an e-mail account in an e-mail client. Part of the problems are more technical and time-consuming, which means that you'll have to employ the ticketing system which is built-in our Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as a part of our services, which means that whenever you have any kind of questions about our semi-dedicated hosting plans, you're able to contact our customer support team at any moment no matter if you have already acquired an account or not. In general, the chat service is for billing, pre-sales and common questions and problems, but we are able to help you with quite a few technical questions too. We will help you choose the proper plan for your sites in case you do not have an account yet, we can reply any billing questions or concerns you have or we can assist you with setting up your new e-mail address on your PC or smartphone - all the aforementioned will be done in a timely manner since our live chat service is available all day, every single day. Whenever you want assistance, you're able to chat with a representative and save a long time.