If you ever face a problem with your website and are incapable of resolving it on your own, ask the web hosting provider’s client service staff to assist you to bring the website back online. A prompt resolution would be the best-case scenario, but many hosting companies respond within 24 hours and even more, particularly if you are working with a hosting reseller. Even if your problem can be quickly resolved, your website may not function properly or it may not be available whatsoever for a prolonged time period, so you may lose potential customers because it is rather unlikely that anybody will be dying to go back to a website that is faulty. For this reason, you have to make certain not only that you can reach your web hosting company, but also that they can answer and help you in a timely fashion. If a script update does not go as planned or if you delete something unintendedly, for instance, the website must be fixed promptly so as to avoid lengthened unavailability.

One-Hour Response Guarantee in Cloud Hosting

Our cloud hosting plans offer a one-hour response guarantee, so no matter what enquiry or difficulty you might have, we’ll always be there to help you. In fact, it seldom takes more than half an hour to get an issue fixed or a question answered, and this is valid for both technical and sales matters. Our technical support staff representatives are available 24x7, even on holidays and weekends, which suggests that you will obtain prompt support anytime you need it. We know how valuable time can be, so by the time we respond to your trouble ticket or email, we’ll have examined the issue and, in case we haven’t sorted it out, we will provide you with more details about what you have to do on your end – when the case necessitates it. With our support services, you can rest assured that there will be somebody to assist you immediately, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client support staff members will be at your service at all times and they’ll respond to any ticket that you open through our web hosting Control Panel within maximum 60 minutes. The response time is guaranteed irrespective of whether you have a general query relating to your semi-dedicated server or you experience an obstacle and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time of day or night it is, we will be there to lend you a helping hand, as we are available day and night to address any general, billing or technical issue. If you contact us about anything that is within our capabilities, we will solve it before we respond to you, which goes to say that you will not have to wait for hours or even days while the problem persists. If there’s something that you have to do on your end, we’ll supply you with the needed info – what workable solutions to try, what actions to take, etc.