Though this isn't the keyaspect to distinguish a reliable cloud hosting company from a bad one and a reseller from an actual provider, having the option to call and speak with a live person is an indicator that you are not working with a one-person company and that you'll be able to reach somebody if you're looking for help. The telephone support for hosting services may vary from standard to dedicated, so the problems which can be resolved through a phone call differ depending on the supplier. In most cases, these issues are simpler and include billing or 1st level tech issues since more difficult tasks generally need a support ticket where both you and the system administrators can follow what's going on with a specific situation. Nevertheless, being able to phone call your provider will save you lots of time and efforts for the numerous tiny problems which will eventually appear when you manage your website hosting account.

Phone Support in Cloud Hosting

We know that being able to speak with a live consultant is very important, that's why we have 3 support lines globally (Australia, USA and UK) and you are able to contact us over the phone for 14 hours every day. If you consider getting one of our cloud hosting plans, for instance, you will be able to give us a call and learn more about our services before placing your order so as to be sure that we meet all system requirements for your sites. After the order, you'll be able to contact us about any kind of sales or billing difficulties you may have, or get any general or basic technical information you need. We've tried to find the balance between telephone and ticket support, so for entirely technical issues you will have to use our ticketing system, that will make it easier to monitor the communication together with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

We offer live telephone support 14 hours a day as part of the support services for each semi-dedicated server package that we offer. As some issues are more complex and time-consuming, you will need to open a support ticket in case you experience such an issue, still for all the billing, general or minor technical issues you can always phone us and we'll assist you without delay so as to save you the time you will have to spend on opening a ticket. Even if you do not have an account yet, you are able to find out if you can host your websites on our top-notch cloud platform or you can get any other general information about our semi-dedicated solutions. We now have local phone numbers in the United States, the UK and Australia as well as an international number, so that you're able to call the one that is nearer to where you are.