Client Support Channels
A Sixty–Minute Ticket Response Time Guarantee
We provide a 1–hour response time guarantee for every support ticket or e–mail that you send to our help desk support staff. We will swiftly answer all general enquiries and forward right away the case to our sysadmins in case additional assistance is needed. If you take advantage of our Optional Admin Services package, we will complete any of the included server administration services at a time that has been agreed upon beforehand.
An Outstanding Client Care Service
We will be online for you 24/7 to reply to any questions that you may have regarding our Web Control Panel or any of the applications that we have pre–installed for you on the server. If you also require assistance tackling server management tasks, you can make use of our Optional Admin Services package, which includes data backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as installation and troubleshooting procedures
An Easy–to–Navigate Help Area
Our Web Control Panel is installed by default for each dedicated web hosting plan. Among its features is a rather handy integrated knowledge base that will guide you step by step on all the actions that you can carry out. Most how–to articles have video versions that show all the actions that you can carry out in a highly illustrative manner. You can find the how–to articles and the video tutorials in the upper right corner of each section of the hosting Web Control Panel.