Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • In the Web Control Panel you’ll find a comprehensive Help Center section offering a myriad of articles and regularly asked questions. They are contributed by our support team of qualified techs. Simply fill in your question and our smart system will give you the most appropriate answer.

  • Top quality support service

  • Instructional Videos

  • For people who prefer to find out how to troubleshoot a typically experienced issue by watching a how–to video, we’ve added a compilation of video tutorials to our Web Control Panel. All the educational videos are concise and simple to follow. They offer step–by–step presentations of different site management tasks.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a 24–7 customer support service and a sixty–minute response guarantee. Our professional techs will be online 24–7–365 to reply to your enquiries and to take care of any problem that you could possibly encounter. Simply send a support request from the Help Center section and we’ll reply back to you without any delay whatsoever.