1 hour ticket response
We are devoted to supplying a prompt and adequate answer to each helpdesk ticket sent by a user. Our professional client service team members will review your question and will think of the most efficient solution. We offer a 1–hour response time guarantee for all technical support tickets. Actually, our average support ticket response time has proved to be 20 minutes.
A Topflight Customer Care Service
Our client support engineers have huge experience in the cloud hosting plans sector and are professional enough to deliver a rapid answer to your problem. If, however, the situation at hand is not within the competency of a tech support engineer, the tech support ticket will be forwarded to a programmer or system administrator for additional assistance.
An Intuitive Help Section
Included in the Web Control Panel is an easy–to–navigate Help section, which features various sources of information. You can search through a routinely updated knowledge base featuring web hosting account administration articles and site management articles, check out the step–by–step video tutorials or check our F.A.Q. archive.
